Tuscone Furniture (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website https://tuscone-live-xtpwes.vercel.app.
1. Information We Collect
Personal Information: Name, email address, phone number, billing and shipping address, payment details, etc.
Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.
2. How We Use Your Information
We use your information to:
Process and fulfill orders.
Improve our website and services.
Send promotional emails or updates (you can opt out anytime).
Respond to inquiries and customer service requests.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your data with trusted third parties, such as:
Payment processors.
Shipping providers.
Legal authorities, if required by law.
4. Data Security
We implement secure technologies to protect your information. However, no online platform is completely secure, so we cannot guarantee absolute data safety.
5. Your Rights
You can:
Request access to your personal data.
Ask us to delete or update your data.
Opt out of marketing communications.
6. Cookies
Our website uses cookies to enhance your browsing experience. You can control cookies through your browser settings.
7. Contact Us
For questions or concerns about this policy, contact us at:
Email: tusconefurnitures@gmail.com
Phone: +91 9920883000
REFUND POLICY
RETURNS & REPLACEMENTS
Surasa takes pride in making sure our customers gets what they sees and sees what they expect. Each and every Surasa is comprehensively tested and tried. On grounds of production deformities and shortcomings, the customer will be entitled a complete no questions asked replacement. However, an exchange request can only be made within 24 hours of receiving the order. On grounds of non-satisfaction of the customer, we will take the product back without any questions asked, provided we receive our material in unused, undamaged condition. Once product is received by us, it needs to pass inspection procedure to make sure the product is unused, unopened and in same condition as sent in. When all grounds are clear, we will dispatch then customer’s desired exchanged product which should be of the same or higher order value as the returned order. Please note that only a part of the order cannot be exchanged. Please allow 10-12 working days for the entire exchange process to be completed.
CANCELLATIONS
Even though we do not have any discretion over orders being placed on our website by visitors, we do hold the eventual authority over fulfilling it. We might put an order on hold or cancel it if it is deemed fraudulent or malicious, without liability. We also reserve the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on the website and stock unavailability. We may also require additional verification or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your account. Any promotional voucher used for the cancelled orders may not be refunded. Further, in case of suspicious transactions, we reserve the right to inform law enforcement officials and provide them with all transaction details that may be requested for investigation of any illegal activity.
Customers may cancel their order within 48 hours of placing it with us. Once an order is shipped, we will not be able to cancel it.
SHIPPING POLICY
SHIPPING & DELIVERY
We receive orders 24×7, but recipient business hours are from 10am to 6pm Monday to Friday.
All orders will be prepared and dispatched within 2 working days of placing the order with our preferred carriers.
Even though delivery time is stipulated and not in our ultimate control, we expect the customer to receive the ordered product within 4-6 working days of dispatch.
All orders are processed within 2-3 business days. Orders are not shipped on weekends or public holidays. If we are experiencing a high volume of orders, shipments may get delayed by a few days.
If there is going to be a significant delay in the shipment of your order, we will contact you via email, SMS, or telephone.
What locations do you deliver to?
We primarily ship through our channel partner Shiprocket. Our coverage areas are limited to the areas covered by our channel partner.
What locations do you deliver to?
We primarily ship through our channel partner Shiprocket. Our coverage areas are limited to the areas covered by our channel partner.
How do I track the delivery of my order?
We email you the tracking reference number of your shipment once the product is shipped to your address. If you have any other queries, reach out to info@surasalife.com.
What is the standard delivery time?
Please allow us 6-8 days to deliver your order. Orders in Metro areas usually reach within 4 days .
Is the Cash on Delivery (C-O-D) OR Pay on Delivery (P-O-D) option available ?
No, we do not offer Cash on Delivery (C-O-D) and Pay on Delivery (P-O-D). .
Terms and Conditions
Effective Date : 1st April 2025
Welcome to Tuscone Furniture. By accessing or using our website https://tuscone-live-xtpwes.vercel.app, you agree to the following terms and conditions:
1. General
These terms govern the use of our website and services.
By placing an order, you agree to our policies, including shipping, returns, and privacy.
2. Products and Pricing
All products are subject to availability.
Prices may change without prior notice.
Custom orders require confirmation and may involve additional charges.
3. Orders and Payment
Orders are processed upon successful payment.
Payment gateways are secure, but we are not liable for third-party errors.
4. Shipping and Delivery
Standard delivery timelines apply. Delays may occur due to unforeseen circumstances.
Shipping charges are calculated at checkout.
5. Returns and Refunds
We do not accept any returns on our products unless the item is damaged upon arrival.
To process a return for a damaged product, you must provide video proof of the damage at the time of unboxing or delivery.
All claims for damaged products must be submitted within 24-48 hours of receiving the item.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
If approved, we will offer either a replacement or store credit.
6. Limitation of Liability
Tuscone Furniture is not liable for:
Damages arising from misuse of products.
Delays or errors caused by third-party services.
7. Governing Law
These terms are governed by the laws of Mumbai suburban district, Maharashtra
8. Contact Us
For assistance, reach us at:
Email: tusconefurnitures@gmail.com
Phone: +91 9920883000
SECTION 9 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 10 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 11 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Surasa, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
11.1 Health Content Disclaimer
All content and media promoted or published on the website (www.surasalife.com) is created and published online for informational purposes only. It is not intended to be a substitute for any professional medical advice and should not be relied on as health or personal advice
11.2 Health Disclaimer-
Any materials or supplements distributed or sold on this Website (www.surasalife.com) has not been evaluated by the Food and Drug Administration (FDA). The products on the Website (www.surasalife.com) are not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, nursing, taking medication, or have a history of medical conditions, we suggest that you should consult with a physician before using any of our products. The results on all products available on the Website (www.surasalife.com) are not typical and not everyone will experience these results.
Under no circumstances www.surasalife.com or any of its employees shall be held responsible for any claims related to achieving health results or health benefits that are mentioned in any promoted or published content.
SECTION 12 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Surasa and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.
SECTION 13 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 14 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 15 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 16 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.
SECTION 17 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
